Collection Officer

Ikeja, Lagos, Nigeria
Full Time
Entry Level

Locations: Lagos
Salary: Basic 80k + KPI 50K
Job Summary: We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.
Key Responsibilities:
  • Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
  • Maintain accurate and updated records of all customer interactions and payment commitments.
  • Meet daily and monthly collection targets to minimize overdue accounts.
  • Resolve customer queries and disputes related to billing or outstanding balances.
  • Identify and escalate accounts that require further legal or administrative action.
  • Ensure all collection activities comply with company policies and legal debt collection regulations.
Requirements:
  • Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service.
  • Exceptional verbal communication and negotiation skills.
  • Ability to remain calm and professional when handling difficult or confrontational conversations.
  • Strong attention to detail and proficiency in using CRM or database systems.
  • Proven ability to meet performance targets in a fast-paced environment.
  • Good understanding of financial ethics and collection laws.

 
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