HR Operations Specialist

Lahore, Pakistan
Full Time
Human Resources
Mid Level

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With 40 million+ users, PalmPay delivers simple, reliable, and rewarding digital financial solutions across Africa and Asia.

Recognised by CNBC and the Financial Times, PalmPay is one of the fastest-growing fintech companies globally.

Position Overview

We are looking for an experienced HR Operations Specialist to manage employee lifecycle processes, documentation, HRIS, compliance, and HR coordination. The ideal candidate must have 3–5 years of HR operations experience and strong understanding of Pakistan labor regulations.

Key Responsibilities

  • Oversee onboarding and offboarding processes, ensuring complete documentation.

  • Maintain employee records, HRIS data, contracts, letters, and compliance files.

  • Support payroll, attendance, and leave administration.

  • Ensure adherence to Pakistan labor laws, EOBI, and statutory requirements.

  • Respond to employee inquiries regarding HR policies, benefits, and procedures.

  • Support HR reporting, metrics dashboards, and audits.

  • Coordinate with Admin, Finance, Payroll, and other departments.

  • Support HR projects, employee engagement initiatives, and process improvement.

Requirements

  • Bachelor’s degree in HRM, Business Administration, or related discipline.

  • 3–5 years of HR operations experience in corporate, fintech, NBFC, or telecom sectors.

  • Strong knowledge of labor law, HR documentation, and statutory processes.

  • Excellent organizational, documentation, and multitasking skills.

  • Strong communication skills in English and Urdu.

  • Proficiency in MS Office and HR systems.

Compensation & Benefits

  • Competitive salary

  • Performance bonus

  • Festival bonuses

  • Mobile & internet allowance

  • Career path toward HR Operations Lead

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