Field Collection Manager

FLEXI MFB is looking for reliable and self-driven Field Collection Manager to support its Customer Finance & Recovery operations. The ideal candidate will be responsible for on-site follow-ups with users who have outstanding balances on credit-enabled services within the FLEXI MFB ecosystem. The role requires strong interpersonal skills, discipline, and the ability to manage field operations professionally.

Responsibilities

• Manage a team of field collection agents
• Conduct on-site visits to users with overdue balances to recover outstanding installments.
• Discuss repayment challenges and negotiate feasible repayment arrangements.
• Verify customer information and update repayment status in the system.
• Retrieve devices or collateral from defaulted users following company procedures.
• Maintain good relationships with local police authorities for long-overdue or fraudulent cases.
• Report field activities, collection progress, and suspected fraud to the supervisor.
• Work with Risk Control and Customer Service teams to improve repayment rates.
• Maintain professionalism and protect PalmPay’s image during field operations.

Requirements

• OND / HND / B.Sc in any related field.
• Experience in field collections, recovery, or field operations is an advantage.
• Strong communication, negotiation, and interpersonal skills.
• Familiarity with assigned routes and willingness to move across locations.
• Ability to meet targets and work with minimal supervision.
• Discipline, integrity, and ability to handle sensitive situations professionally.