Channel Operations Specialist
Ikeja, GRA., Lagos, Nigeria
Full Time
Experienced
Job Responsibilities:
➢ Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services.
➢ Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications.
➢ Provide technical support in identifying, investigating, and resolving transaction-related issues.
➢ Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
➢ Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue.
➢ Work closely with the Operations team to suggest and recommend new initiatives that could Improve customers’ experience with the usage of our mobile application and payment system.
➢ Track issues and work with component teams for timely resolution of downtimes on any of the payments.
➢ Analyze and interpret application logs and traces in other to identify failures and resolve the identified issues.
➢ Taking up technical engagement with payment service providers.
Qualification:
➢ A minimum of a Bachelor’s degree in Computer Science, Engineering, or any related field, or equivalent experience is required.
➢ At least three (3) years of related experience are required.
➢ Advanced knowledge of different payment systems, especially Biller (VAS) transactions, and funds transfer systems.
➢ Good understanding of local transfers (Interbank/Intrabank) and VAS transaction process flow.
➢ Good knowledge of payment system integration.
➢ Advanced proficiency in problem-solving, ability to investigate and address application issues.
➢ Technically skilled to manage and support digital payment solutions and banking applications.
➢ An added advantage is the effective use of database querying languages and tools to develop queries/reports and analyze business process data.
➢ Experienced in managing and supporting payment (fund transfers and VAS) transaction processing systems.
➢ Responsible for the availability, stability, reliability, and operation of payment systems by monitoring, supporting, and optimizing production systems and services.
➢ Take overall responsibility for investigating and resolving system downtime affecting the channels and payment applications.
➢ Provide technical support in identifying, investigating, and resolving transaction-related issues.
➢ Proactive monitoring of processes and transactions across different payments leading to the identification of potential glitches.
➢ Ensure payment channels have a stable connection with the payment service providers and provide quick responses to any channel-related issue.
➢ Work closely with the Operations team to suggest and recommend new initiatives that could Improve customers’ experience with the usage of our mobile application and payment system.
➢ Track issues and work with component teams for timely resolution of downtimes on any of the payments.
➢ Analyze and interpret application logs and traces in other to identify failures and resolve the identified issues.
➢ Taking up technical engagement with payment service providers.
Qualification:
➢ A minimum of a Bachelor’s degree in Computer Science, Engineering, or any related field, or equivalent experience is required.
➢ At least three (3) years of related experience are required.
➢ Advanced knowledge of different payment systems, especially Biller (VAS) transactions, and funds transfer systems.
➢ Good understanding of local transfers (Interbank/Intrabank) and VAS transaction process flow.
➢ Good knowledge of payment system integration.
➢ Advanced proficiency in problem-solving, ability to investigate and address application issues.
➢ Technically skilled to manage and support digital payment solutions and banking applications.
➢ An added advantage is the effective use of database querying languages and tools to develop queries/reports and analyze business process data.
➢ Experienced in managing and supporting payment (fund transfers and VAS) transaction processing systems.
Apply for this position
Required*