Sr. Product Operations Specialist

Lagos, Lagos, Nigeria
Full Time
Experienced
PalmPay is a leading pan-African fintech company operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania. We are on a mission to simplify financial services and empower businesses and individuals through innovative digital payment solutions. As we continue to expand, we are looking for a highly skilled and proactive Senior Product Operations Specialist to join our dynamic team.
 

Main Responsibilities

  1. Provide operational and system support for company management platforms, including onboarding and offboarding of BD personnel and system account setup.
  2. Serve as a liaison with Head Office, coordinating communications and delivering product training and updates to regional teams — strong communication and presentation skills are essential.
  3. Continuously optimize operational frameworks based on sales team needs to boost overall performance and efficiency.
  4. Manage daily spreadsheets, reports, and personnel rosters — advanced spreadsheet skills are required.
  5. Perform additional tasks as assigned by the departmental head.

Qualifications 

  1. Bachelor’s degree or higher in Business, Operations, or a related field
  2. Minimum of 5 years’ experience in Sales Operations or Product Operations
  3. Strong communication and coordination abilities across teams and departments
  4. Exceptional data processing and spreadsheet management proficiency (Excel / Google Sheets)
  5. Detail-oriented, proactive, and able to operate effectively in a fast-paced environment


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