Channel Operations Specialist

Uganda
Full Time
Experienced
Role Summary
The Channel Operations Specialist is responsible for ensuring the availability, stability, and performance of PalmPay’s POS and card payment channels. The role supports smooth transaction processing, resolves channel-related issues, and works closely with internal teams and external partners to deliver a reliable payment experience for customers and merchants.
Key Responsibilities
  • Monitor and ensure the availability, stability, and reliability of POS and card payment channels
  • Support daily production operations and transaction processing systems
  • Investigate and resolve system downtimes, transaction failures, and channel disruptions
  • Provide technical support for transaction-related and settlement issues
  • Proactively monitor transactions and systems to identify and address potential issues
  • Analyse application and transaction logs to diagnose and resolve incidents
  • Liaise with switching partners and service providers for prompt issue resolution
  • Track, document, and report channel incidents and downtime
  • Collaborate with Technology and Product teams to improve system performance and customer experience
Qualifications & Experience
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
  • Minimum of 3 years’ experience supporting card payment systems or financial transaction platforms
  • Experience working with POS, card processing, or payment switching environments
Skills & Competencies
  • Strong understanding of card payment systems and transaction flows
  • Knowledge of ISO 8583 messaging is an added advantage
  • Strong analytical, troubleshooting, and problem-solving skills
  • Ability to manage multiple tasks in a fast-paced operational environment
  • Strong service orientation and attention to detail
  • Proficiency in Microsoft Excel and basic reporting tools
Knowledge & Attributes
  • Familiarity with fintech or digital payment environments
  • Ability to work collaboratively with internal teams and external partners
  • Strong sense of responsibility, reliability, and operational discipline


 
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