Anti-fraud Senior Officer
Accra, Ghana
Full Time
Experienced
About Us
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, and Tanzania and expanding to other markets in 2024. We’re reinventing the payment experience by making it easy and reliable for everyone to get financial services (merchant acquisition, digital lending, etc.).
We are currently seeking an experienced anti-fraud senior officer to assist our risk control in providing a professional monitoring, detection, investigation, and recovery service to protect the company from losses due to fraudulent applications, internal fraud, and other risk events across the group.
Duties and responsibilities:
- Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud, waste, or abuse committed by clients against our company.
- Monitor fraud alerts and review fraud cases; investigate possible matches; and minimize losses by taking appropriate action when ‘hits’ are identified.
- Proactively monitor and review any activities, transactions, and data suspected of possible fraud across all payment channels by utilizing appropriate analytical techniques.
- As needed, contact customers regarding the status of their payments or supporting evidence while providing excellent customer support.
- Provide support to the operational, compliance, and business units of the organization on fraud-related matters.
Qualification & Required Skills:
- Qualification relating to fraud, investigations or regulatory compliance is highly desirable.
- At least 2 years of hands-on experience in fraud prevention and detection techniques and fraud management in an analytical, operations, or finance role. Experience at a payments, finance, fin-tech, or technology company is a plus.
- Team player and collaborates with others constructively and positively with global teammates promptly.
- Strong organizational and time management skills with the ability to meet deadlines and achieve objectives.
- At least 2 years of hands-on experience in a chargeback or fraudulent chargeback handling at banks, fintech, or mobile money operators
Apply for this position
Required*