Senior Chargeback Specialist

Lagos, Lagos, Nigeria
Full Time
Experienced
PALMPAY is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, Egypt, Cote d'iviore and Tanzania and expanding to other markets this year. We provide innovative digital payment solutions that empower individuals and businesses to thrive in a fast-paced, digital world
Responsibilities
  • Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
  • Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
  • Re-validate unsettled transaction position with reconciliation team for closure.
  • Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
  • Ensure timely processing and closure of claims logged against PALMPAY merchants on the appropriate Dispute Management portals
  • Provide email and phone support to acquirers and merchants for any dispute related issues
  • Attend to all queries from clients on dispute issues and ensure they resolve promptly
  • Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
  • Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
  • Resolution of Customer issues
  • Review and respond to mail inquiries
Requirements
  • A Bachelor's Degree or its equivalent
  • Proven experience (3 years) in Settlement, Reconciliation & Chargeback role, preferably within the fintech, banking, or payment industry.
  • At least 2 years in Digital Financial Services or banking industry experience
  • Experience with electronic payment systems
  • In-depth knowledge of payment processing- gateways
  • Organization and Time management skills
  • Proficiency in the use of Ms office suites.
  • Excellent communication skills and interpersonal skills.
  • Attention to details and accuracy
  • Strong analytical and problem-solving skills.
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