State Coordinator ( POS ).

Calabar, Cross River, Nigeria
Contracted
Mid Level
Job Title; State Coordinator (POS)
Reports to: Regional Manager
Location : Calabar
Salary Range ; 150,000 -200,000

Key Responsibilities
  • Oversee and coordinate all POS operations within the assigned state to ensure smooth and efficient service delivery
  • Recruit, onboard, and manage POS agents, merchants, and field officers across the state
  • Monitor daily POS transaction volumes, agent performance, uptime, and revenue growth
  • Ensure compliance with company policies, KYC requirements, and regulatory guidelines issued by relevant Nigerian authorities (e.g., Central Bank of Nigeria)
  • Manage escalation and resolution of operational issues such as terminal downtime, failed transactions, settlements, liquidity challenges, and customer complaints
  • Collaborate with technical, support, and operations teams to resolve system issues and improve POS performance
  • Develop and execute strategies to expand agent networks and increase market penetration within the state
  • Conduct regular training and performance reviews for POS agents and field teams
  • Analyze market trends, competitor activities, and customer feedback to identify growth opportunities
  • Prepare and submit periodic performance, risk, and operational reports to regional or national management
  • Ensure proper cash management, settlement accuracy, and reconciliation processes in coordination with the finance team
  • Enforce fraud prevention measures and promptly report suspicious activities
  • Represent the company in engagements with local partners, merchants, and government stakeholders when required
Operational Performance KPIs
  • POS terminal uptime percentage
  • Number of active POS terminals vs. deployed terminals
  • Transaction success rate (%)
  • Average transaction processing time
  • Number of unresolved operational issues beyond SLA
Agent & Network Growth KPIs
  • Number of active POS agents in the state
  • Net new POS agent acquisitions per month
  • Agent activation rate after onboarding (%)
  • Agent retention rate
  • Agent productivity (average transactions per agent per day/month)
Revenue & Volume KPIs
  • Total transaction volume (value and count)
  • Revenue generated from POS transactions
  • Month-on-month transaction growth rate
  • Average revenue per agent (ARPA)
  • Contribution of the state to national POS revenue
Compliance & Risk KPIs
  • KYC compliance rate among agents
  • Number of regulatory or audit issues reported
  • Fraud incidence rate and loss value
  • Timeliness of fraud reporting and resolution
  • Settlement accuracy rate
Customer Experience KPIs
  • Number of customer complaints related to POS services
  • Average complaint resolution time
  • Customer satisfaction score (CSAT) or agent satisfaction score
  • POS downtime incidents impacting
Team & Execution KPIs
  • Field team productivity (visits, activations, trainings conducted)
  • Training completion rate for agents and staff
  • Execution rate of state-level growth initiatives
  • Timeliness and accuracy of performance reporting
Educational Qualification and Skills
  • Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing, or a related field.
  • Communication and interpersonal Skills, Analytical and Problem-Solving Skills,
  • Technical and Operational Skills.
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