Operations specialist

Lagos, Nigeria
Full Time
Mid Level
The Operations specialist role focuses on data integrity, cross-functional coordination, CRM/fintech platform management, and handling backend logistics like onboarding, KYC, and commission tracking.
Key Responsibilities
  • Data & System Administration: Own the accuracy and maintenance of all sales, agent, and dealer data across CRM and proprietary fintech platforms.
  • Onboarding & Compliance (KYC): Streamline the end-to-end onboarding workflow for new agents and dealers, executing rigid KYC (Know Your Customer) verifications to ensure total compliance.
  • Cross-Functional Support: Partner closely with internal teams to optimize daily workflow efficiency.
  • Incentive Tracking & Reconciliation: Audit, track, and reconcile sales commissions, performance tiers, and incentive payouts to guarantee precision and transparency.
Key KPIS
  • Reporting Precision & Timeliness: Consistently delivering accurate, audit-ready operational and performance reports on schedule.
  • Onboarding Efficiency: Minimizing Turnaround Time (TAT) for agent and dealer verification and system activation without compromising KYC standards.
  • Data Quality Index: Maintaining a near-zero error rate in CRM data management and incentive calculations
Qualifications & Skills
  • Bachelor's degree in Business, Statistics, or related field.
  • 1–3 years’ experience in Sales Operations, Fintech support, or a data-driven customer/partner operations role.
  • Strong Excel skills; CRM or dash board experience is an advantage.
  • High attention to detail, data accuracy and the agility to thrive in a fast-paced fintech environment.
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