PALMPAY LIMITED
Collection Officer
Ikeja, Lagos, Nigeria - Full Time
Locations: Lagos
Salary: Basic 80k + KPI 50K
Job Summary: We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.
Key Responsibilities:
- Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
- Maintain accurate and updated records of all customer interactions and payment commitments.
- Meet daily and monthly collection targets to minimize overdue accounts.
- Resolve customer queries and disputes related to billing or outstanding balances.
- Identify and escalate accounts that require further legal or administrative action.
- Ensure all collection activities comply with company policies and legal debt collection regulations.
- Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service.
- Exceptional verbal communication and negotiation skills.
- Ability to remain calm and professional when handling difficult or confrontational conversations.
- Strong attention to detail and proficiency in using CRM or database systems.
- Proven ability to meet performance targets in a fast-paced environment.
- Good understanding of financial ethics and collection laws.
