PALMPAY LIMITED
Aggregator Operations Specialist
Lagos, Nigeria - Full Time
Overview
Responsible for the operational management of the POS channel ecosystem. By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity. The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.
Key Responsibilities
1. Channel System Development
Responsible for the operational management of the POS channel ecosystem. By establishing an Aggregator management framework and channel operation strategies, this role aims to improve channel efficiency and agent activity. The role focuses on standardizing channel management practices, designing channel incentive mechanisms, and monitoring channel execution to ensure aggregators effectively manage the agent network.
Key Responsibilities
1. Channel System Development
- Establish and continuously optimize the Aggregator tier system (e.g., star rating system) and define management requirements for each level.
- Develop channel management guidelines and SOPs to improve aggregator management capability.
- Monitor KPI execution of regional management teams (ZM, RM, SC) to ensure effective implementation of channel strategies.
- Standardize channel management actions, including:
- Weekly agent contact requirements
- Agent transaction monitoring
- Agent issue reporting and resolution mechanisms
- Identify potential operational issues by interacting with agents and aggregators.
- Coordinate with relevant teams to resolve channel operational issues and improve channel management efficiency.
- Design aggregator incentive programs based on channel performance, such as channel reward programs and transaction incentive policies.
- Improve channel motivation and agent activity through well-designed incentive mechanisms.
- Regularly evaluate aggregator performance.
- Provide recommendations to SC teams for optimizing channel management based on aggregator performance and tier levels.
- Bachelor’s degree or above, with at least 2 years of experience in internet, payments, or channel operations.
- Familiar with channel management models and experienced in building or optimizing channel systems.
- Strong data analysis ability with the capability to identify channel issues through data.
- Strong communication, coordination, and project management skills.
- Execution-oriented and results-driven.
- Experience in payments, acquiring, or fintech industries.
- Experience in channel operations or distributor/agent management.
- Familiar with POS or offline payment channel models.
- Experience in channel incentive or channel framework design.
