PALMPAY LIMITED
Operations Manager (Field / Office Operations)
Lagos, Lagos, Nigeria - Full Time
This role is highly execution-focused and requires strong coordination skills, operational discipline, and the ability to work cross-functionally with both local teams and HQ stakeholders.
Key Responsibilities
- Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power, internet, workspace).
- Coordinate cross-functional teams including Cards, POS, BNPL, Merchant Loans, and Customer Care to ensure smooth execution.
- Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
- Ensure timely resolution of merchant and customer escalations routed to the office.
- Support field operations including POS inspection, repair, swap, and merchant activations.
- Submit clear weekly operational and performance reports to management.
- Act as the primary point of accountability for discipline, attendance, and execution standards within the office.
Key Requirements
- Bachelor’s degree in Business, Operations, Finance, or a related field.
- 3–6 years experience in operations, field execution, fintech, payments, or merchant-focused roles.
- Strong understanding of payment products (POS, cards, transfers, or lending preferred).
- Proven ability to coordinate multiple teams and manage operational complexity.
- Strong communication skills; ability to work with local teams and international stakeholders.
- Data-driven mindset with experience tracking KPIs and operational metrics.
- High sense of ownership, structure, and execution discipline.
