PALMPAY LIMITED
Manager/ Senior Manager - Project & Stake Holder Management
Dhaka, Bangladesh - Full Time
About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Job Overview:
Manager/ Senior Manager, Project & Stakeholder Management will support the Executive Director in overseeing strategic projects, cross-departmental coordination, regulatory engagement, and stakeholder management. The role will ensure effective execution of organizational priorities, regulatory initiatives, and strategic partnerships while maintaining alignment with PalmPay’s fintech, payments, and digital lending operations. This position will serve as a central coordination point between the Executive Director’s Office and key internal and external stakeholders, including regulators, financial institutions, partners, and internal business units.
Key Responsibilities
Strategic Project Management:
- Lead and oversee end-to-end execution of strategic projects across payments, wallet, and lending products
- Develop project plans, timelines, milestones, and KPIs to ensure timely delivery
- Monitor project progress, identify risks, and implement mitigation strategies
- Ensure alignment of projects with organizational goals and regulatory requirements
- Drive cross-functional collaboration between Product, Technology, Operations, Compliance, and Finance teams
Stakeholder Management:
- Manage relationships with key stakeholders including regulators, banks, MFS partners, payment networks, and strategic partners
- Act as the primary coordination point between the Executive Director’s Office and internal/external stakeholders
- Facilitate regular stakeholder meetings, updates, and reporting
- Ensure stakeholder expectations are clearly defined and managed proactively
- Support negotiation and onboarding of strategic partnerships
Regulatory Coordination & Compliance Support:
- Coordinate with regulatory bodies (e.g., Bangladesh Bank) on approvals, reporting, and compliance initiatives
- Track regulatory changes impacting PSP/PSO, digital payments, and lending operations
- Support preparation of regulatory submissions, documentation, and audits
- Ensure projects and partnerships comply with AML, CFT, KYC, and data protection requirements
- Liaise with Compliance and Legal teams to ensure adherence to applicable guidelines
Executive Support & Governance:
- Support the Executive Director in strategic planning, decision-making, and execution tracking
- Prepare high-quality reports, presentations, and dashboards for senior management and board-level discussions
- Track organizational priorities and ensure timely follow-up across departments
- Establish governance frameworks for project tracking and performance monitoring
Cross-Functional Coordination:
- Act as a bridge between business units to ensure seamless communication and execution
- Resolve inter-departmental issues and remove execution bottlenecks
- Ensure alignment between product development, operational readiness, and go-to-market strategies
- Coordinate internal initiatives related to new product launches and market expansion
Partnership & Ecosystem Development:
- Support identification and development of strategic partnerships (banks, fintechs, merchants, aggregators)
- Coordinate integration efforts with partners for payment gateway, API services, and digital financial solutions
- Monitor partner performance and ensure SLA adherence
- Drive initiatives to expand the fintech ecosystem and enhance service offerings
Risk Management & Reporting:
- Identify operational, regulatory, and project risks and escalate as needed
- Maintain risk registers and ensure mitigation actions are implemented
- Develop and present periodic reports on project status, stakeholder engagement, and key business metrics
- Ensure transparency and accountability in execution
Key Requirements:
Education
- Bachelor’s degree in Business Administration, Finance, Engineering, or related field
- MBA or relevant postgraduate degree preferred
- Minimum 8 years of experience in fintech, banking, payments, or digital financial services
- Proven experience in project management, stakeholder management, or strategy roles
- Experience working with PSP/PSO, payment gateway, or digital lending platforms is highly preferred
- Strong understanding of regulatory frameworks, especially Bangladesh Bank guidelines
- Strong project management and organizational skills
- Excellent stakeholder engagement and communication abilities
- Deep understanding of fintech ecosystem (payments, wallets, lending, APIs)
- Knowledge of regulatory compliance (AML, CFT, KYC)
- Analytical thinking and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong presentation and reporting skills for senior leadership
Compensation & Benefits
Competitive salary
Festival bonuses and mobile/internet allowance
Leadership exposure in a high-growth multinational fintech
Opportunity to build and scale marketing operations in Bangladesh
