PALMPAY LIMITED
Senior Administrative Specialist
Burkina Faso - Full Time
Senior Administrative Specialist
Location: Ouagadougou, Burkina Faso
Department: Operations / Administration
About PalmPay
PalmPay is a leading fintech company focused on providing innovative digital financial services to individuals and businesses across emerging markets. With a strong presence in Africa, PalmPay offers a secure and user-friendly platform for payments, transfers, savings, and other financial solutions. The company is committed to driving financial inclusion and supporting economic growth through accessible technology and customer-centric services.
Role Summary
The Senior Admin Specialist will be responsible for overseeing and optimizing administrative operations in PalmPay Burkina Faso. This role requires a proactive and highly organized professional who can manage office administration, vendor relationships, regulatory compliance, and facility operations while supporting business growth and ensuring operational efficiency.
Key Responsibilities
1. Administrative Operations Management
Location: Ouagadougou, Burkina Faso
Department: Operations / Administration
About PalmPay
PalmPay is a leading fintech company focused on providing innovative digital financial services to individuals and businesses across emerging markets. With a strong presence in Africa, PalmPay offers a secure and user-friendly platform for payments, transfers, savings, and other financial solutions. The company is committed to driving financial inclusion and supporting economic growth through accessible technology and customer-centric services.
Role Summary
The Senior Admin Specialist will be responsible for overseeing and optimizing administrative operations in PalmPay Burkina Faso. This role requires a proactive and highly organized professional who can manage office administration, vendor relationships, regulatory compliance, and facility operations while supporting business growth and ensuring operational efficiency.
Key Responsibilities
1. Administrative Operations Management
- Oversee day-to-day administrative activities to ensure smooth office operations
- Develop and implement administrative policies, systems, and procedures
- Maintain accurate records, documentation, and filing systems
- Manage relationships with vendors, service providers, and contractors
- Negotiate contracts and ensure cost-effective procurement of goods and services
- Oversee office facilities, maintenance, and workplace safety standards
- Prepare and manage administrative budgets
- Track expenses and implement cost-control measures
- Ensure proper documentation and approval processes for expenditures
- Ensure compliance with local regulations and internal company policies
- Support audits and maintain required administrative documentation
- Liaise with government agencies and regulatory bodies where required
- Oversee inventory and company assets, ensuring proper tracking and utilization
- Manage travel arrangements, accommodation, and logistics for staff and visitors
- Coordinate procurement and distribution of office supplies and equipment
- Collaborate with HR, Finance, and Operations teams to support business needs
- Act as a key point of contact for administrative matters within the country office
- Support leadership with administrative insights and reporting
- Bachelor’s degree in Business Administration, Management, or related field
- 5–8 years of experience in administrative or operations roles, preferably in fintech, banking, or a fast-paced environment
- Proven experience in vendor management, budgeting, and office administration
- Strong understanding of local regulatory and compliance requirements in Burkina Faso
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
- Strong organizational and multitasking skills
- Excellent negotiation and vendor management capabilities
- High level of integrity and attention to detail
- Strong problem-solving and decision-making ability
- Effective communication and stakeholder management skills
- Ability to work independently and in a fast-paced, dynamic environment
- Efficient and well-structured administrative operations
- Reduced operational costs through effective vendor and budget management
- Full compliance with regulatory and internal standards
- Seamless support for business expansion and daily operations
- High level of stakeholder satisfaction across departments
- Opportunity to work in a fast-growing fintech environment
- Exposure to international operations and expansion projects
- Collaborative and performance-driven culture
- Career growth and development opportunities
