Online Collector

Kampala, Kampala, Uganda
Full Time
Experienced
Palmpay is a Pan-African fintech company currently operating in Tanzania, Ghana, Nigeria and expanding to other markets in Uganda. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking for a proactive and results-driven Online Collector will be responsible for recovering overdue loan payments through digital channels, negotiating repayment plans and ensuring compliance with financial regulations.
Key Responsibilities
Debt Collection & Account Management
  • Contact customers through digital channels (calls, emails, SMS, chat, in-app notifications) to remind or negotiate repayment of overdue loans.
  • Track and manage delinquent accounts, ensuring prompt follow-up on repayment schedules.
  • Maintain accurate records of all collection activities and customer communications in Customer Relationship Management or loan management systems.
Customer Communication & Negotiation
  • Professionally handle borrowers to encourage repayment while maintaining positive customer relationships.
  • Negotiate payment plans or settlements within company policy.
  • Educate customers about repayment options, penalties, and financial literacy to reduce future defaults.
Data & Reporting
  • Monitor repayment performance metrics and prepare daily/weekly reports for management.
  • Flag and escalate problematic or high-risk accounts to supervisors or the legal team.
  • Analyse repayment trends and provide insights to improve collection strategies.
Compliance & Risk Management
  • Ensure all collection activities comply with regulatory guidelines (e.g., data privacy laws, consumer protection regulations, and fair debt collection practices).
  • Protect customer data confidentiality and adhere to internal security standards.
  • Follow ethical standards when interacting with customers to avoid harassment or reputational risk.
Collaboration & Process Improvement
  • Work closely with the customer service, credit risk, and legal teams to streamline collection strategies.
  • Provide feedback to improve loan products, customer onboarding, or repayment experience.
  • Assist in implementing automated or AI-driven collection tools (e.g., predictive scoring, chatbots).

Required Qualifications
  • Diploma or bachelor’s degree in finance, Accounting, Business Administration or Economics.
  • Additional training or certification in credit management, collections, or customer relations is a plus.
  • 1–3 years of experience in loan recovery, credit control, or customer service preferably in a fintech, microfinance or banking environment.
  • Experience using digital collection platforms, Customer Relationship Management tools, or loan management systems (e.g., Mambu, Salesforce, LendFoundry, or DebtCol).
  • Communication: Excellent written and verbal communication; ability to negotiate empathetically but firmly.
  • Analytical Skills: Ability to interpret repayment data and make sound collection decisions.
  • Tech Proficiency: Comfortable with digital tools, spreadsheets, and automated collection software.
  • Organization: Strong attention to detail and ability to manage a high volume of accounts.
  • Regulatory Awareness: Knowledge of financial regulations, data privacy or fair collection practices.
  • Emotional Intelligence: Ability to remain calm and professional with difficult or distressed customers.
  • Must be Ugandan.
Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*