Business Operations Specialist

Ikeja, Lagos, Nigeria
Contracted to Full Time
Experienced
BUSINESS OPERATIONS SPECIALIST
About Palmpay
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
Job Responsibilities:
Monitor and Manage Transactions:
  • Oversee daily online payment transactions to ensure seamless processing.
  • Track transaction success rates, identify failures, and implement corrective actions.
Customer and Merchant Support:
  • Provide prompt and professional support to customers, merchants regarding payment-related inquiries.
  • Assist merchants during the KYC (Know Your Customer) onboarding process and integration to ensure compliance and smooth setup.
     
Dispute Resolution & Risk Management:
  • Handle chargeback disputes, fraud investigations, and reconciliation discrepancies.
  • Identify and report suspicious transactions, ensuring adherence to security protocols and compliance standards.
Process Optimization & Data Analysis:
  • Analyze transaction patterns and trends to optimize payment processes and minimize failures.
  • Provide recommendations for system enhancements and operational improvements.
  • Reporting & Documentation:
  • Generate and maintain detailed reports on transaction performance, chargebacks, refunds, fraud cases, and other key payment metrics.
  • Ensure accurate record-keeping and compliance with industry regulations.
Cross-Functional Collaboration:
  • Work closely with Finance, Risk, Customer Support, and IT teams to resolve payment-related issues efficiently.
Qualifications & Skills
  • HND or Bachelor's degree in Finance, Business, or a related field.
  • 2+ years in online payment operations, fintech, banking, or e-commerce.
  • Knowledge of payment gateways, online banking systems and customer service.
  • Ability to analyze transaction data and identify trends/issues.
  • Strong verbal and written communication skills for internal and external coordination.
  • Quick decision-making ability in resolving payment-related issues.
  • High accuracy in transaction monitoring and reconciliation.
  • Ability to work in a fast-paced, dynamic payment environment.

Work Environment
May require shift work or weekend availability due to merchant support needs
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