Collections Quality Assurance Officer

Ikeja,Lagos, Nigeria

Contracted

Entry Level

Salary: 80k basic 20Kpi

Job Summary
Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.

Key Responsibilities

Review calls, chats, and emails using QA scorecards.
Ensure compliance with company policies and regulations.
Provide feedback and coaching to Collections Officers.
Identify quality trends and recommend improvements.
Prepare QA reports and maintain evaluation records.

Qualifications

Bachelor's degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.

Skills

Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.

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Collections Quality Assurance Officer

Key Responsibilities

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