Digital payment Channel Support Officer
Dar Es Salaam, Dar Es Salaam, Tanzania, United Republic of
Full Time
Mid Level
Digital Channel Support Officer
About Us
PalmPay is a Pan-African fintech company currently operating in Nigeria, Ghana, and Kenya and expanding to other markets in 2023. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
As we scale to become Africa’s #1 payments brand, we are looking for a Digital Channel Support Officer, to aid effective operations.
Job Responsibilities
- Monitoring payment channels including but not only focusing on banking, switching companies, financial technology companies, payment system service providers (PSSPs), PTSPs, etc.
- Work closely with the internal settlement, products, operation, and compliance teams to fully understand payment channel requirements.
- Develop and adjust business development plans for connecting payment channels based on different sets of strategic priorities.
- Ensure payment channels has a stable connection with our system and provide quick response to any channel-related issue.
- Work closely with operation teams to suggest and recommend new initiatives that could improve customers' experience using our mobile application and payment system.
- Prepare competitor's product comparative analysis, identifying areas for improvement of our company's product and channel capabilities.
Qualification & Required Skills
3-5 years of experience in channel operations
Bachelor's degree in a tech-related field
- Excellent track record and background in channel operations management and leading transformation.
- A very solid understanding of (region, marketplace, and competition)
- Know the competition – channel model and structure
- Excellent listening, analytical, presentation, and problem-solving skills.
- Excellent management skills – leading direct and virtual teams and managing projects successfully.
- Sound understanding of critical drivers and associated priorities.
- Excellent organizational, planning, and time management skills.
- Flexible – ability to work in an ever-changing and demanding environment.
- Ability to manage ambiguity.
- Ability to develop strong relationships with colleagues and negotiate consensus effectively.
- Ability to drive change and execute.
- Ability to collaborate and communicate with senior managers and other influential stakeholders.
- Committed to continuous learning and the ability to develop an in-depth understanding of the project requirements.
- Resourceful – ability to solve complex problems.
- Drive for results.
- Ability to handle risk, uncertainty, and changing direction.
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