Phone Collection Officer

Nigeria
Contracted
Entry Level

Key Responsibilities

  • Proactively contact customers with delinquent accounts to negotiate repayment and resolve outstanding balances.

  • Consistently meet and exceed monthly recovery targets through effective communication and negotiation strategies.

  • Ensure strict adherence to FCCPC regulations and internal company compliance policies during all collection activities.

  • Accurately document customer interactions, commitments, and payment agreements in the internal CRM/database.

  • Handle customer inquiries and disputes professionally while maintaining a positive customer experience.

  • Secure one-time settlements and develop structured and sustainable repayment plans based on customer’s financial situations.

🔹 Requirements

  • Minimum of OND / HND / B.Sc in any related field.

  • Minimum of 1 year experience in loan/phone collection, tele-recovery, or debt recovery.

  • Strong negotiation and communication skills.

  • Ability to work in a fast-paced, target-driven environment.

  • Familiarity with FCCPC rules will be an added advantage.

  • Proficiency in CRM or collection management platforms is a plus.

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