Collection Team Leader

BGC (Bonifacio Global City), Philippines
Full Time
Senior Manager/Supervisor
PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.Current company seeking a results-driven Collection Team Leader to manage and optimize our device finance collections operations in the Philippines. The ideal candidate will have hands-on experience in consumer finance collections, digital/retail lending, and mobile device finance, with prior experience in Home Credit, Salmon, Billease, or PayJoy.
Key Responsibilities:
  • Lead, mentor, and manage a team of collections officers to achieve and exceed collection targets.
  • Develop and implement collection strategies to maximize recovery while maintaining excellent customer experience.
  • Monitor daily collection performance, KPIs, and team productivity, providing actionable insights for improvement.
  • Coordinate with sales, operations, and customer service teams to address delinquency issues and account resolutions.
  • Ensure compliance with Philippine regulatory requirements, BSP guidelines, and company policies in all collection activities.
  • Analyze portfolio risk, customer behavior, and trends to optimize collection strategies and reduce delinquency rates.
  • Maintain strong relationships with partners, retailers, and other stakeholders to facilitate smooth recovery processes.
  • Identify opportunities for process improvements, automation, and digital collection initiatives.
Required Qualifications and Experience:
  • Bachelor’s degree in Finance, Business Administration, or related field.
  • 5+ years of experience in collections management, preferably in device finance, consumer lending, or fintech.
  • Proven experience in Home Credit, Salmon, Billease, PayJoy, or similar organizations.
  • Strong understanding of Philippine consumer finance regulations and collections best practices.
  • Excellent leadership, coaching, and team management skills.
  • Data-driven mindset with strong analytical and problem-solving abilities.
  • Strong communication, negotiation, and stakeholder management skills.
Competencies:
  • Strong leadership and team motivation skills.
  • Strategic thinker with a results-oriented approach.
  • Ability to implement effective collection strategies across multiple channels.
  • Knowledge of digital collection tools and CRM systems is a plus.
Why Join Us:
  • Lead a high-impact collections team in the fast-growing device finance market.
  • Opportunity to shape processes and strategies that directly impact business performance.
  • Competitive compensation with performance-based incentives.

 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*