Customer Relationship Officer

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

Customer Relationship Officer Responsibilities:

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Customer Relationship Officer Requirements:

• A bachelor’s degree in Business Administration or a related field.
• A minimum of 1-year experience in Sales and Customer Service
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Fintech product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.