IT Support Engineer

Ikeja, Lagos, Nigeria
Full Time
Mid Level
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payment experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

Key Responsibilities:
  • Setting up accounts for new users
  • Assist in maintaining and troubleshooting IT infrastructure, including servers, networks, and cloud services.
  • Repairing equipment and replacing parts
  • Provide support to end-users, resolving hardware and software issues promptly.
  • Collaborate with the IT operations team to ensure high availability, security, and scalability of systems.
  • Assist in enforcing security standards, regulatory compliance, and best practices.
  • Stay updated on emerging technologies and industry trends, contributing to technology improvements.
  • Manage and carry out maintenance on CCTV
  • Support system monitoring, troubleshooting, and maintenance to minimize downtime.
  • Troubleshoot LAN and WLAN connectivity issues to ensure good quality of experience
Qualifications and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Basic knowledge of IT infrastructure, networks, cloud technologies, and security practices.
  • Strong problem-solving skills and the ability to work under pressure.
  • Effective communication and interpersonal skills for collaboration with teams.
  • Eagerness to learn and grow in the IT support field.
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