Outbound Call Manager (Payment Industry)

Ikeja, Lagos, Nigeria

Full Time

Mid Level

Full-time | Onsite

Responsibilities:

Drive Team Performance: Achieve overall team targets by owning lead distribution rates and sales conversion rates. Continuously optimize lead qualification efficiency and resource utilization.
Develop & Coach: Create and implement effective call scripts/sales playbooks. Train and mentor team members to enhance communication skills, productivity, and execution quality.
Execute Strategy & Reporting: Implement team management policies and incentive programs.

Requirements:

Education: Bachelor's degree or higher.
Experience: 2+ years managing tele-sales teams (10+ members), preferably in financial services.
Leadership Profile: Innovative mindset with proactive problem-solving skills
Results-driven work ethic with strong accountability
Excellent cross-functional communication abilities

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Outbound Call Manager (Payment Industry)

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