Biller Product Manager – TV & Electricity

Lagos, Lagos, Nigeria
Full Time
Experienced
We are seeking a specialized Biller Product Manager – TV & Electricity to own and scale PalmPay’s digital utility payments, with a core focus on Cable TV (DStv, GOtv, Startimes) and Electricity (PHED, IKEDC, EEDC, etc.). This role will combine product thinking with deep operational execution, channel logic design, and hands-on tool usage to ensure these services remain reliable, fast, and user-friendly.

Key Responsibilities:
  • Lead the product vision and strategy for TV and Electricity bill payments within the app. ● Design and maintain channel access logic for electricity and TV billers to optimize for uptime, cost efficiency, and success rate.
  • Collaborate with BD and technical teams to evaluate and integrate new electricity distribution companies (DisCos) and cable service providers.
  • Monitor service availability and proactively resolve downtime or integration issues in collaboration with engineering and operations.
  • Perform routine operational changes (pricing updates, API switchovers, feature flags) using internal tools within SLA timelines. 
  • Own key metrics: transaction success rate, Mean Time to Recovery (MTTR), channel switch turnaround time, monthly transacting users (MTU), and complaints rate.
  • Leverage SQL or dashboards to analyze service drop-offs, root cause errors, and user behavior.
  • Define product requirements (PRDs) and lead testing of new biller flows or fixes.
  • Stay up to date on DisCo-specific rules (e.g., token formats, KCTs, meter types) and DStv/GOTV logic (e.g., IUC rules, bouquet changes).
  • Drive user-centric optimizations (e.g., retry flows, saved meter numbers, alert messages).
Requirements:
  • 3–5+ years of product management experience, ideally in fintech, utilities, or telco environments.
  • Familiarity with the TV and electricity billing landscape in Nigeria, including APIs, integration protocols, and regional variances in DisCo behavior.
  • Strong understanding of channel routing logic and how to evaluate and shift between service providers.
  • Proficiency in data tools—SQL, Excel, or BI tools like Metabase or Looker.
  • Comfortable with admin tool usage to apply service or pricing changes without dev support.
  • Excellent documentation, testing, and operational planning capabilities.
  • High ownership mindset—responds quickly to incidents and proactively implements long-term solutions.
Preferred:
  • Experience working directly with electricity distribution companies or cable TV providers.
  • Familiarity with product-led MTU growth tactics for utility services.
  • Experience in customer journey mapping for transactional and error-prone services
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