Customer Service Representative

BGC, Makati, Philippines

Full Time

Experienced

PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding. We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options. We are currently seeking a proactive, experienced, and results-driven Customer Service Representative who will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
Negotiate payment plans and secure timely settlements in line with company policies.
Maintain accurate and updated records of all collection activities in the system.
Provide clear explanations of account status, outstanding balances, and payment options.
Coordinate with internal teams to resolve client disputes or issues.
Meet individual and team collection targets on a monthly basis.
Ensure compliance with lending and collection regulations.

Job Requirements:

At least high school diploma or vocational graduate.
At least 6 months of experience in customer service, preferably in device finance, consumer lending, or fintech.
Fluency in both English and Cebuano (verbal and written).
Proven experience in collection, telemarketing, or customer service is an advantage.
Good communication, negotiation, and persuasion skills.
Ability to handle pressure, meet deadlines, and achieve targets.
Basic computer skills (MS Office, CRM or collection systems).
High level of integrity, professionalism, and empathy.
Willing to work onsite at BGC High Street, Makati.
Amenable to work ASAP.

Why Join Us:

Opportunity to shape customer experience in the Philippines.
Competitive compensation with performance-linked incentives.

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Customer Service Representative

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