Collections Agent

Ortigas, Pasig / Makati, Philippines
Full Time
Experienced
Key Responsibilities:
  • Conduct outbound calls and follow-ups with borrowers regarding overdue accounts.
  • Negotiate payment plans and secure timely settlements in line with company policies.
  • Maintain accurate and updated records of all collection activities in the system.
  • Provide clear explanations of account status, outstanding balances, and payment options.
  • Coordinate with internal teams to resolve client disputes or issues.
  • Meet individual and team collection targets on a monthly basis.
  • Ensure compliance with lending and collection regulations.

Job Requirements:
  1. Fluency in both English and Cebuano (verbal and written).
  2. Proven experience in collection, telemarketing, or customer service is an advantage.
  3. Good communication, negotiation, and persuasion skills.
  4. Ability to handle pressure, meet deadlines, and achieve targets.
  5. Basic computer skills (MS Office, CRM or collection systems).
  6. High level of integrity, professionalism, and empathy.
  7. At least high school diploma or vocational graduate.
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*