POS Inspection officer

Ikeja, Lagos, Nigeria
Contracted
Experienced
ABOUT US
At PalmPay, our mission is to empower millions of Nigerians by delivering access to the best choice and value in digital payments and financial services. Since launching in August 2019, we’ve helped over 1,000,000 users live a more rewarding financial lifestyle. Our customers love our payment app for its user experience, reliability, and promotions.
JOB PURPOSE
  • As a POS Inspection officer, you would be responsible for carrying out different kinds of PALMPAY agent support, leveraging on your experience and our standard operating procedures to help in identifying, preventing, and resolving agent support issues.
  • You would also be responsible for visiting agents to resolve their issues in their location. They could have issues related to their POS, a transaction issue (chargeback or disputes), or customer service inquiries. You have to understand transaction processing and the agent banking business to proffer solutions.
  • You will work towards reactivating inactive agents and improving the performance of suboptimal performing agents.
  • You are expected to work with the highest integrity as any falsified information provided during verification would be considered fraud and the relevant legal processes would be initiated.
Job Responsibilities
  • Conduct physical visits to inactive and underperforming agents to address and resolve their issues.
  • Troubleshoot and resolve POS device problems, transaction disputes, and general service inquiries at the agents' locations.
  • Prepare and submit detailed daily reports on activities, including issues identified and resolutions provided.
  • Work to reactivate dormant agents and enhance the performance of agents with suboptimal activity.
  • Perform all other functions as may be assigned by a supervisor.
Qualifications
  • A minimum of an OND in any business-related discipline
  • Experience in POS terminal repair is an added advantage.
  • Relevant experience in a Fintech
  • Proficiency in using Microsoft Office applications.
  • Strong organizational and time management skills to prioritize tasks and meet deadlines.
  • Effective written and verbal communication skills to collaborate with cross-functional teams.
  • Ability to work independently and as part of a team with a proactive and solution-oriented approach.
  • In-depth geographical knowledge of the local environment
Relevant Skills
  • Apt attention to details
  • Proven simple/complex analytical skills
  • Good communication, presentation and interpersonal skills
  • Agility and perseverance
Compensation and Target
As a POS Inspection officer, you will be responsible for meeting the following performance targets:
  • Visit a minimum of 10 agents per day and resolve their issues (200 per month)
  • Win back 10 losing or suboptimal agents and stem the inactivity of terminals.
Compensation:
  • Base salary of 75,000 naira per month
  • Transport allowance of 25,000 naira per month
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