FRAUD INVESTIGATION MANAGER

Dar es Salaam, Dar es Salaam, Tanzania, United Republic of
Contracted
Manager/Supervisor
Job Title: Fraud Investigation Manager – Tanzania

PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.
Key Responsibilities
Lead, supervise, and mentor a team of fraud analysts and investigators to detect, investigate, and resolve fraud cases. Develop, implement, and continuously enhance fraud risk policies, procedures, and controls across product lines (mobile money, payment flows, merchant services, etc.).
  • Monitor real-time transaction activity and risk indicators to identify suspicious patterns or vulnerabilities. Conduct deep-dive investigations into complex fraud schemes, including internal and external collusion, money laundering risks, account takeover, and other financial crimes.
  • Collaborate with Compliance, Legal, Customer Support, Product, and IT/Security teams to remediate risks and strengthen operational controls. Manage and report fraud metrics, trends, loss impact, and investigation outcomes to senior management.
  • Interface with law enforcement, regulators, and industry bodies as required to support prosecutions and compliance reporting.Educate and train staff across functions on key fraud risks, new threats, and best practices for mitigation. Ensure timely and accurate documentation of cases, evidence, and investigations for audit and compliance purposes. Contribute to business continuity planning and incident response related to fraud events.
Required Qualifications & Experience
  • Minimum of 5 years of experience in fraud investigation, financial crime risk management, anti-fraud operations, or a related compliance function—preferably within fintech, banking, or mobile money services.
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