IT Support Specialist

Nigeria
Full Time
Mid Level
About PalmPay
PalmPay is a pan-African FinTech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania, with plans for further expansion across the continent. We are transforming the payments experience in Africa by making it seamless, secure, and accessible for everyone to transfer money, pay bills, and shop online. As we scale, we are looking to hire top talent to drive our growth and deliver value to our users across diverse markets.
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Key Responsibilities
  1. User Support & Service Delivery
    • Provide first and second-level technical support for hardware, software, and network issues.
    • Troubleshoot and resolve incidents related to laptops, printers, email, and collaboration tools.
    • Manage user onboarding and offboarding (account setup, access provisioning, device assignment).
    • Maintain and update IT service tickets, ensuring timely resolution and proper escalation when necessary.
  2. Network & System Administration
    • Support LAN/WAN operations including wireless access points, switches, and firewalls.
    • Monitor network performance and report outages or degradations to the IT Operations Manager.
    • Assist in the configuration of routers, switches, and VPN connections.
  3. IT Asset & Inventory Management
    • Maintain accurate inventory of IT equipment and software licenses.
    • Support procurement by providing input on technical specifications and compatibility.
  4. Security & Compliance
    • Ensure endpoint devices are compliant with company security policies (antivirus, encryption, patching).
    • Participate in periodic system audits and assist in implementing security recommendations.
    • Support implementation of security awareness programs and incident response drills.
  5. Operational Efficiency
    • Participate in IT projects such as office network setup, relocations, or system upgrades.
    • Document recurring issues and propose improvements to reduce downtime.
    • Provide feedback and recommendations to improve IT policies, standards, and procedures.
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