Product Specialist

Lagos, Nigeria

Full Time

Mid Level

Core Responsibilities‌

1. Monitoring of Existing Process Data

○ Identifying and resolving anomalies through data monitoring‌

○ Optimizing processes with data analytics

○ Producing regular service performance reports.

2.Mapping out Automated Process

○ Analyze customer inquiry trends, pain points, and service bottlenecks to identify directions for process optimization.‌

○ Design and optimize customer service process. Aim for full automation to reduce reliance on human resources.

‌Qualifications & Skills‌

1. ‌Experience‌

○ 1-3 years in fintech/digital operation, with focus on customer service.

2. ‌Hard Skills‌

○ Skilled in Office software

○ Excellent analytical skills and data-sensitive.

○ Proven expertise in analyzing and optimizing end-to-end processes.

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Product Specialist

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