Operations Manager (Field / Office Operations)

Lagos, Lagos, Nigeria
Full Time
Manager/Supervisor
This role is highly execution-focused and requires strong coordination skills, operational discipline, and the ability to work cross-functionally with both local teams and HQ stakeholders.

Key Responsibilities

  • Own day-to-day operations of the assigned PalmPay office and ensure full operational readiness (power, internet, workspace).
     
  • Coordinate cross-functional teams including Cards, POS, BNPL, Merchant Loans, and Customer Care to ensure smooth execution.
     
  • Track performance against SLAs and KPIs; proactively identify risks and escalate blockers.
     
  • Ensure timely resolution of merchant and customer escalations routed to the office.
     
  • Support field operations including POS inspection, repair, swap, and merchant activations.
     
  • Submit clear weekly operational and performance reports to management.
     
  • Act as the primary point of accountability for discipline, attendance, and execution standards within the office.
     

Key Requirements

  • Bachelor’s degree in Business, Operations, Finance, or a related field.
     
  • 3–6 years experience in operations, field execution, fintech, payments, or merchant-focused roles.
     
  • Strong understanding of payment products (POS, cards, transfers, or lending preferred).
     
  • Proven ability to coordinate multiple teams and manage operational complexity.
     
  • Strong communication skills; ability to work with local teams and international stakeholders.
     
  • Data-driven mindset with experience tracking KPIs and operational metrics.
  • High sense of ownership, structure, and execution discipline.
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