Sales Trainer

Ikeja, Lagos State, Nigeria
Contracted
Mid Level
Sales Trainer – Mobile Installment (BNPL)
Employment Type: Contract
Location: Ikeja

Position Overview
The Sales Trainer will design, deliver, and continuously improve training programs for Sales Agents and Field Supervisors responsible for selling Flexi’s Mobile Installment product in Shops locations nationwide. This role ensures that all sales personnel possess the right skills, product understanding, sales process knowledge, and customer service competence needed to achieve aggressive acquisition and revenue targets.

Key Responsibilities
  • Conduct onboarding and refresher training for Sales Agents (SA), Sales Managers (SM),
  • and Regional Managers (RM).
  • Identify skill gaps and develop training interventions to improve sales performance.
  • Design and develop training materials, including Training manuals, PowerPoint
  • presentations, SOPs and work guidelines, Sales scripts and pitch guides, Assessment and
  • certification tests.
  • Facilitate classroom, virtual, and field-based training sessions.
  • Coach and mentor sales teams to improve product knowledge, customer engagement,
  • and closing skills.
  • Train employees on company policies, compliance requirements, and operational
  • procedures.
  • Monitor training effectiveness through assessments, field observations, and
  • performance tracking.
  • Analyze sales performance data and recommend improvement plans for low-
  • performing teams.
  • Support new product launches by developing and delivering product training.
  • Conduct Train-the-Trainer (TTT) sessions for supervisors and regional trainers.
  • Collaborate with Sales, Operations, and Management teams to align training programs
  • with business objectives.
  • Prepare training reports, attendance records, and post-training performance
  • evaluations.
  • Ensure consistent training standards across all regions and sales channels.
Requirements
  • Bachelor’s degree in Business, Marketing, Finance, Education, or related discipline.
  • Minimum of 2–3 years’ experience in sales training, field sales coaching, or commercial capability development—preferably within MFB, fintech, telecoms, or consumer lending sectors.
  • Proven track record in training high-volume retail sales teams or promoter networks.
  • Strong knowledge of consumer credit, BNPL models, or mobile device financing.
  • Excellent presentation skills and ability to engage large groups.
  • Strong field coaching ability—comfortable spending significant time at retail outlets.
  • Proximity to Ikeja, Lagos.
Preferred Skills
  • Knowledge of micro-lending processes, credit risk basics, and KYC/AML requirements.
  • Familiarity with smartphone retail operations (3C Hub, Slot, Tecno, Infinix, etc.).
  • Proficiency in PowerPoint, Excel, LMS platforms, and digital training tools.
  • Strong problem-solving, adaptability, and interpersonal communication skills.

 
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