Phone Collections Officer

Ikeja, Lagos, Nigeria

Contracted

Entry Level

The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience.

Key Responsibilities

• Contact customers regarding overdue loan repayments
• Negotiate repayment plans and follow up on payment commitments
• Educate customers on available payment options
• Maintain accurate records of customer interactions and payment status
• Escalate difficult or unresolved cases as required
• Respond professionally to customer inquiries and complaints

Requirements

• Previous experience in collections, customer service, call center, or loan recovery is an advantage
• Strong communication and negotiation skills
• Good record-keeping and attention to detail
• Basic computer proficiency

Salary
• ₦100,000

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Phone Collections Officer

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