IT Intern

Dhaka, Gulshan, Bangladesh
Internship
Information Technology
Entry Level

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.


Position Overview

We are looking for a motivated IT Intern to support daily IT operations and assist in maintaining the company’s IT infrastructure. This role is ideal for fresh graduates who have basic technical knowledge, a strong willingness to learn, and the ability to provide timely IT support to employees across the organization.


Key Responsibilities

1. IT Support & Troubleshooting

  • Provide first-level technical support to employees for hardware, software, and network-related issues.

  • Troubleshoot common problems related to Windows OS, MS Office, email systems, and internet connectivity.

2. System & Equipment Support

  • Assist in installing, configuring, and maintaining computers, printers, network devices, and other IT equipment.

  • Support routine system maintenance tasks including updates, antivirus checks, and backups.

3. User & Access Management

  • Assist with user account creation, password resets, and basic access control management.

4. IT Asset & Documentation Management

  • Help monitor and manage IT assets, inventory records, and technical documentation.

  • Ensure proper tracking of IT equipment and resources.

5. Vendor & Project Support

  • Coordinate with vendors for IT-related purchases, repairs, and service support.

  • Support the IT team in ongoing projects such as system migration, network upgrades, and software deployments.

6. Team Collaboration

  • Assist the IT team with daily operational tasks and any other responsibilities assigned by the IT Supervisor or Manager.


Requirements

Educational Requirements

  • Diploma or Bachelor’s degree (completed) in Computer Science, Information Technology, or a related discipline.

Required Skills

  • Basic understanding of computer hardware, networking, and operating systems.

  • Familiarity with Windows OS, Microsoft Office tools, and common IT utilities.

  • Good communication skills with a helpful and service-oriented attitude.

  • Strong willingness to learn and ability to follow instructions.

  • Problem-solving skills with attention to detail.

Additional Requirements

  • Ability to work under pressure and manage multiple tasks.

  • Must be punctual, disciplined, and responsible.

  • Freshers are encouraged to apply.

Compensation & Benefits

  • Opportunity to gain hands-on experience in a professional IT environment

  • Practical learning in IT infrastructure, troubleshooting, and support processes

  • Potential pathway to a full-time role based on performance

  • Mobile & internet allowance

  • Career development opportunities in a fast-scaling international fintech

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