Customer Support Representative

Dhaka, Bangladesh, Bangladesh
Full Time
Entry Level

PalmPay is a leading multinational fintech company focused on revolutionizing financial services across emerging markets. With innovative digital products and a rapidly growing customer base, we are expanding our team to support operational excellence and ensure outstanding customer experiences.

Position Summary

We are seeking a Customer Support Representative who will act as a key touchpoint between PalmPay and its customers. You will work closely with our sales, operations, and technical teams to address customer inquiries, resolve issues efficiently, and contribute to client satisfaction and retention.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.

  • Provide accurate information about PalmPay’s products and services.

  • Handle and resolve customer issues with empathy and efficiency.

  • Assist the Business Development team with onboarding clients, documentation, and follow-ups.

  • Maintain detailed records of customer interactions using CRM tools.

  • Coordinate with internal departments (sales, tech, operations) to resolve client queries.

  • Support sales campaigns with materials such as proposals and presentations.

  • Collect and report customer feedback to help enhance product and service quality.

  • Ensure high levels of customer satisfaction and contribute to building long-term relationships.

Required Qualifications

  • Education: Bachelor’s degree (or Honors) in any discipline.

  • Experience: 1-3 years of relevant experience in Customer Support

  • Freshers are also encouraged to apply.

Additional Requirements

  • Age: 20 years or older

  • Female are Preferred

  • Excellent verbal and written communication skills in Bengali and English

  • Proficiency in Microsoft Office and familiarity with CRM systems

  • Strong interpersonal skills and problem-solving mindset

  • Ability to multitask and work in a fast-paced environment

Skills & Expertise

  • Customer Support / Client Service

  • Call Center Operations / Call Handling

  • Mobile Financial Services (MFS)

  • Customer Care & Service Management

  • Sales Coordination & Follow-Up

  • Basic Reporting & Documentation

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