Fraud and Investigation Manager

BGC (Bonifacio Global City), Philippines
Full Time
Senior Manager/Supervisor
PalmPay is a leading fintech company committed to providing innovative payment and consumer finance solutions that make digital financial services more accessible, safe, and rewarding.We are expanding our presence in the Philippines through mobile installment programs for Transsion brands (Tecno / Infinix / Itel), enabling consumers to enjoy flexible and affordable financing options.Current company seeking  an experienced and proactive Fraud Investigation Manager to lead our fraud detection and investigation efforts in the device finance sector in the Philippines. The ideal candidate will have deep knowledge of consumer finance fraud patterns, digital/retail lending fraud risk, and device finance operations, with prior experience in Home Credit, Salmon, Billease, or PayJoy.
Key Responsibilities:
  • Lead the fraud investigation team, ensuring timely detection, prevention, and mitigation of fraudulent activities across all device finance operations.
  • Develop and implement fraud risk management strategies, policies, and procedures tailored to the Philippines market.
  • Analyze transactional data, customer behavior, and portfolio trends to identify potential fraud risks and recommend preventive measures.
  • Collaborate with collections, sales, operations, and IT teams to strengthen anti-fraud controls and streamline investigation processes.
  • Ensure compliance with Philippine regulations, BSP guidelines, and internal policies in all fraud-related activities.
  • Prepare reports and dashboards on fraud incidents, trends, and recovery efforts for senior management.
  • Stay updated on emerging fraud trends, digital fraud tools, and industry best practices.
  • Conduct training and awareness programs for staff on fraud prevention and detection techniques.
Required Qualifications and Experience:
  • Bachelor’s degree in Finance, Accounting, Risk Management, or related field (Master’s preferred).
  • 7+ years of experience in fraud management, investigation, or risk management, preferably in device finance, consumer lending, or fintech.
  • Proven experience in Home Credit, Salmon, Billease, PayJoy, or similar organizations.
  • Strong knowledge of Philippine consumer finance regulations, anti-fraud frameworks, and risk management practices.
  • Excellent analytical, investigative, and problem-solving skills.
  • Strong leadership, communication, and stakeholder management abilities.
  • Experience with fraud detection tools, data analytics platforms, and digital investigation techniques is an advantage.
Competencies:
  • Strategic thinker with a risk-aware mindset.
  • Data-driven decision maker with ability to detect anomalies and trends.
  • Strong leadership skills to guide and motivate a team.
  • Ability to develop and implement proactive fraud prevention measures.
Why Join Us:
  • Lead a critical function in safeguarding the business and customer trust in the fast-growing device finance sector.
  • Opportunity to shape fraud prevention strategies and processes in the Philippines market.
  • Competitive compensation and performance-linked incentives.

 
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