Business Intelligence Analyst

About Us:

PalmPay is a dynamic Pan-African fintech company currently operational in Nigeria and Ghana, with plans for expansion into new markets. Our mission is to revolutionize the payment experience, making financial services accessible and dependable for everyone. Our diverse offerings include Merchant Acquiring, Digital Lending, and more.

Role Description:

As a Business Intelligence Analyst at PalmPay, you will play a vital role in supporting our growth and expansion efforts. Your primary responsibility will be to harness data and insights to enhance our products and services. The Business Intelligence Analyst plays a pivotal role in the organization by collecting, analyzing, and interpreting large data sets to provide insights and recommendations to senior management. This role involves collaborating with cross-functional teams to develop and maintain data models, dashboards, and reports that support informed business decisions. Data visualization tools are created and maintained to simplify complex data, while in-depth analysis of market trends, customer behavior, and business performance identifies areas for improvement. Data accuracy and integrity are ensured through the establishment of data quality metrics and processes. The Business Intelligence Analyst closely collaborates with product development, sales, and marketing teams to enhance product offerings, compute Key Performance Indicators (KPIs), formulate sales strategies, and design effective marketing campaigns. Staying current with emerging trends in data analytics and business intelligence is essential to maintaining cutting-edge systems and processes.

Key Responsibilities:

1. Data-Driven Insights: Leverage data analysis to provide critical insights and recommendations to support the development of our Merchant Acquiring product.

2. Cross-functional collaboration: Collaborate effectively with various business partners to develop and maintain data models, dashboards, and reports that drive informed decisions.

3. Data Visualization: Create and maintain data visualization tools to simplify complex data and make it accessible for decision-makers.

4. Market Analysis: Conduct an in-depth analysis of market trends, customer behavior, and business performance to identify areas for product improvement.

5. Data Quality Assurance: Establish and uphold data quality metrics and processes to ensure the accuracy and integrity of data.

6. Product Enhancement: Work closely with the product development team to identify opportunities for product improvement, based on data-driven insights.

7. Performance Reporting: Generate performance reports for the Merchant Acquiring product and compute Key Performance Indicators (KPIs).

8. Sales Strategy: Collaborate with the sales team to develop effective sales strategies, utilizing insights from market trends and customer behavior.

9. Marketing Support: Assist the marketing team in crafting effective campaigns by providing insights and recommendations derived from data analysis.

10. Cutting-Edge Solutions: Stay updated with emerging trends in data analytics and business intelligence to ensure that our systems and processes remain at the forefront of technology.

Requirements:

- Education: A college degree in Computer Science, Information Technology, Finance, or related fields is required.

- Experience: A minimum of 3 years of experience in Business Intelligence, Data Analysis, or related fields is expected.

- SQL Proficiency: Strong SQL Server skills, including SQL object development, performance tuning, data analysis, and integration, are essential.

- Technological Proficiency: Proficiency in various technologies, including Excel, Python, VSTO, SharePoint, SAS, Power BI, and MEAN Stack, is highly advantageous.

- BI Analytic Tools: Familiarity with Business Intelligence analytic tools is preferred.

- Coding Skills: The ability to read and support code, applications, reports, and processes is important.

- Analytical Aptitude: Excellent analytical and problem-solving skills are required.

- Team Collaboration: The ability to contribute effectively as both an individual and as part of a team is essential.

- Communication Skills: Strong listening, communication, interpersonal, and presentation skills are important.

Join us at PalmPay and play a pivotal role in shaping the future of financial services in Africa through data-driven insights and innovation.