Customer Service Representative - Benin City

Benin City, Benin, Nigeria
Contracted
Entry Level

Palmpay is looking for a customer service representative to join our team in our Benin Office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
  • Represent the brand in a professional and friendly manner
  • Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
  • Demonstrate ownership in documenting and resolving customer issues
  • Ability to multi-task on assigned tasks

Requirements:

  • Bachelor’s degree or equivalent
  • 2-3 years of proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above-and-beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system
  • Understanding of financial services and smartphone apps
  • Typing speed of 45wpm or above

Salary: 90k Monthly

Job Location: Aduwawa Benin City

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