Field Collection Officer

ota, Nigeria
Contracted
Entry Level

Job Summary
We seek a proactive and result-oriented Field Collection Officer to manage and recover outstanding debts within the Ota and Ifo axis. The successful candidate will be responsible for conducting on-site visits to delinquent customers, negotiating repayment plans, and ensuring the timely recovery of funds while maintaining a professional relationship between the customer and the organization. This role requires a "street-smart" individual with a high level of integrity and a deep understanding of the local geography.
Key Responsibilities
  • Conduct daily on-site visits to customers with overdue balances to secure immediate repayments.
  • Engage with debtors to understand their financial challenges and establish realistic, sustainable repayment schedules.
  • Perform "skip tracing" to locate customers who have changed addresses or are difficult to reach.
  • Retrieve collateral or company devices from defaulting customers in strict accordance with recovery procedures.
  • Maintain accurate, real-time records of all field activities, customer interactions, and payment commitments in the recovery system.
  • Ensure all collection activities adhere to the FCCPC guidelines and company ethical standards to protect the brand’s reputation.
  • Collaborate with local authorities and community leaders where necessary to facilitate the recovery of long-overdue or fraudulent cases.
Requirements
  • HND, or B.Sc. in any discipline.
  • Minimum of 1 year of experience in field collections, loan recovery, or as a field agent in the fintech or banking sector.
  • Must be highly familiar with the Ota and Ifo local government areas.
  • Exceptional negotiation, persuasion, and interpersonal communication skills.
  • Ability to work under pressure, meet strict weekly recovery targets, and handle difficult customers professionally.
  • Willingness to travel extensively within the assigned territory (possession of a motorcycle and a valid rider’s permit is often an added advantage).
  • High level of honesty and a clean track record in financial dealings.

 
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