Data Operation Manager
Dhaka, Bangladesh
Full Time
Marketing
Experienced
About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Position Overview
We are seeking an experienced and detail-oriented Data Operation Manager to lead and optimize user data operations with a strong focus on KYC processes and marketing enablement. This role will be responsible for ensuring efficient user verification, high-quality data management, compliance adherence, and leveraging data to drive targeted customer acquisition and engagement strategies.
Key Responsibilities
1. KYC Process Optimization & Management
• Own and optimize end-to-end KYC (Know Your Customer) processes from user onboarding to verification approval
• Design and improve KYC workflows to ensure high accuracy, speed, and compliance
• Collaborate with Risk, Compliance, and Tech teams to enhance verification systems and tools
• Monitor KYC KPIs such as approval rate, rejection rate, turnaround time (TAT), and fraud detection rates
• Identify bottlenecks and implement automation or process improvements
• Ensure compliance with regulatory requirements and internal policies
• Continuously enhance user experience while maintaining strict verification standards
2. Data Operations & Quality Management
• Oversee user data collection, validation, and maintenance processes
• Ensure data accuracy, consistency, and integrity across systems
• Establish data governance standards and best practices
• Monitor and resolve data discrepancies or operational issues
• Work with Tech teams to improve data pipelines and system efficiency
3. Marketing Data Enablement & User Segmentation
• Partner with Marketing teams to enable data-driven acquisition and engagement strategies
• Develop and manage user segmentation models based on behavior, KYC status, and transaction data
• Support targeted campaigns by ensuring availability of clean and actionable data
• Optimize customer funnels using data insights to improve conversion and activation rates
4. Fraud Prevention & Risk Coordination
• Collaborate with Risk and Compliance teams to detect and prevent fraudulent activities
• Monitor suspicious patterns and improve fraud detection mechanisms within KYC processes
• Implement controls to minimize risk exposure while maintaining operational efficiency
• Support investigations and ensure proper documentation of risk-related cases
5. Data-Driven Decision Making
• Define and track key metrics such as KYC success rate, verification TAT, fraud rate, and campaign performance
• Build dashboards and reports to provide actionable insights to stakeholders
• Conduct deep-dive analyses to identify trends, risks, and opportunities
• Use data insights to continuously optimize KYC processes and marketing effectiveness
6. Cross-functional Stakeholder Management
• Act as a bridge between Product, Tech, Risk, Compliance, and Marketing teams
• Ensure alignment on data requirements, KYC processes, and campaign execution
• Support product launches and new feature rollouts with data readiness
• Communicate insights and recommendations to leadership teams
7. Process Automation & Scalability
• Identify opportunities to automate manual KYC and data operations processes
• Work with Tech teams to implement scalable solutions for high user volumes
• Improve operational efficiency through system enhancements and workflow optimization
• Ensure systems are scalable to support rapid business growth
8. Compliance & Regulatory Adherence
• Ensure all KYC and data operations comply with local regulatory requirements and internal policies
• Stay updated with regulatory changes related to KYC, AML, and data privacy
• Support audits and ensure proper governance and documentation
• Maintain high standards of data security and user privacy
Requirements
• Bachelor’s degree in business administration, Information Systems, Finance, or a related field (Master’s preferred).
• 5–7 years of experience in fintech, banking, data operations, or KYC/AML-related roles.
• Strong experience in KYC processes, user verification systems, and data operations.
• Good understanding of data analysis tools (Excel, SQL, or similar).
• Experience working with marketing teams on data-driven campaigns is a strong advantage.
• Strong problem-solving, analytical, and stakeholder management skills.
• Excellent communication skills in both Bangla and English.
• Ability to manage complex processes and drive improvements in a fast-paced environment.
Compensation & Benefits
• Competitive salary
• Festival bonuses
• Mobile & internet allowance
• Career growth opportunities in a fast-scaling international fintech
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, and Pakistan, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Position Overview
We are seeking an experienced and detail-oriented Data Operation Manager to lead and optimize user data operations with a strong focus on KYC processes and marketing enablement. This role will be responsible for ensuring efficient user verification, high-quality data management, compliance adherence, and leveraging data to drive targeted customer acquisition and engagement strategies.
Key Responsibilities
1. KYC Process Optimization & Management
• Own and optimize end-to-end KYC (Know Your Customer) processes from user onboarding to verification approval
• Design and improve KYC workflows to ensure high accuracy, speed, and compliance
• Collaborate with Risk, Compliance, and Tech teams to enhance verification systems and tools
• Monitor KYC KPIs such as approval rate, rejection rate, turnaround time (TAT), and fraud detection rates
• Identify bottlenecks and implement automation or process improvements
• Ensure compliance with regulatory requirements and internal policies
• Continuously enhance user experience while maintaining strict verification standards
2. Data Operations & Quality Management
• Oversee user data collection, validation, and maintenance processes
• Ensure data accuracy, consistency, and integrity across systems
• Establish data governance standards and best practices
• Monitor and resolve data discrepancies or operational issues
• Work with Tech teams to improve data pipelines and system efficiency
3. Marketing Data Enablement & User Segmentation
• Partner with Marketing teams to enable data-driven acquisition and engagement strategies
• Develop and manage user segmentation models based on behavior, KYC status, and transaction data
• Support targeted campaigns by ensuring availability of clean and actionable data
• Optimize customer funnels using data insights to improve conversion and activation rates
4. Fraud Prevention & Risk Coordination
• Collaborate with Risk and Compliance teams to detect and prevent fraudulent activities
• Monitor suspicious patterns and improve fraud detection mechanisms within KYC processes
• Implement controls to minimize risk exposure while maintaining operational efficiency
• Support investigations and ensure proper documentation of risk-related cases
5. Data-Driven Decision Making
• Define and track key metrics such as KYC success rate, verification TAT, fraud rate, and campaign performance
• Build dashboards and reports to provide actionable insights to stakeholders
• Conduct deep-dive analyses to identify trends, risks, and opportunities
• Use data insights to continuously optimize KYC processes and marketing effectiveness
6. Cross-functional Stakeholder Management
• Act as a bridge between Product, Tech, Risk, Compliance, and Marketing teams
• Ensure alignment on data requirements, KYC processes, and campaign execution
• Support product launches and new feature rollouts with data readiness
• Communicate insights and recommendations to leadership teams
7. Process Automation & Scalability
• Identify opportunities to automate manual KYC and data operations processes
• Work with Tech teams to implement scalable solutions for high user volumes
• Improve operational efficiency through system enhancements and workflow optimization
• Ensure systems are scalable to support rapid business growth
8. Compliance & Regulatory Adherence
• Ensure all KYC and data operations comply with local regulatory requirements and internal policies
• Stay updated with regulatory changes related to KYC, AML, and data privacy
• Support audits and ensure proper governance and documentation
• Maintain high standards of data security and user privacy
Requirements
• Bachelor’s degree in business administration, Information Systems, Finance, or a related field (Master’s preferred).
• 5–7 years of experience in fintech, banking, data operations, or KYC/AML-related roles.
• Strong experience in KYC processes, user verification systems, and data operations.
• Good understanding of data analysis tools (Excel, SQL, or similar).
• Experience working with marketing teams on data-driven campaigns is a strong advantage.
• Strong problem-solving, analytical, and stakeholder management skills.
• Excellent communication skills in both Bangla and English.
• Ability to manage complex processes and drive improvements in a fast-paced environment.
Compensation & Benefits
• Competitive salary
• Festival bonuses
• Mobile & internet allowance
• Career growth opportunities in a fast-scaling international fintech
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