POS Repair Technician

Kano and Onitsha, Kano and Anambra State, Nigeria
Contracted
Experienced

PalmPay is a pan-African Fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets this year. We are reinventing the payment experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

Job Description:
As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager. You will be required to assemble and configure POS hardware. You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents. You should be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within the workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

  • POS installation, maintenance, troubleshooting, diagnosis, and repair of hardware and software.
  • Document, prioritize and follow up on all support tickets.
  • Propose and evaluate technical solutions and alternatives.
  • Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
  • Manage all on-site installation, repair, maintenance, and test tasks.
  • Diagnose errors or technical problems and determine proper solutions.
  • Support and maintain merchants' POS systems and terminals.
  • Perform diagnosis, troubleshooting, hardware repairs of POS systems, motherboard repair, backup and other maintenance tasks.
  • Maintain technical knowledge related to our suite of hardware and software product lines and industry.
  • Set up, configure, and test hardware.
  • Install software and hardware at client sites, and run and connect all cables between and at hardware devices.
  • Provide telephone, remote, and on-site support for clients to quickly resolve problems.
  • Provide training to clients regarding hardware, and troubleshooting techniques.
Qualifications:
  • •     ND/HND/BSc in related fields
    •     Must have a minimum of 2 years experience as a POS repair technician
    •     Ability to manage and prioritize multiple tasks and deliver within deadline
    •     Advanced written and verbal communication skills
    •     Experience in configuration, installation, training and support of hardware or software products
    •     Expertise in Microsoft Office and Operating Systems
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