Sales Operations Specialist

Burkina Faso
Full Time
Mid Level
Sales Operations Specialist
Location: Ouagadougou, Burkina Faso
Department: Sales

About PalmPay
PalmPay is a leading fintech company focused on delivering innovative digital financial services across emerging markets. With a strong presence in Africa, PalmPay provides secure and user-friendly solutions for payments, transfers, and financial services, driving financial inclusion and supporting business growth.

Role Summary
The Sales Operations Specialist will play a critical role in supporting the sales team by driving operational efficiency, performance tracking, and process optimization. This role requires a data-driven and detail-oriented professional who can manage sales reporting, support field operations, and ensure the effective execution of commercial strategies.

Key Responsibilities
1. Sales Performance Tracking & Reporting
  • Monitor daily, weekly, and monthly sales performance metrics
  • Develop and maintain sales dashboards and reports
  • Analyze sales data to identify trends, gaps, and opportunities
  • Provide actionable insights to improve sales effectiveness
2. Sales Process Optimization
  • Design, implement, and improve sales processes and workflows
  • Identify inefficiencies and recommend solutions to enhance productivity
  • Ensure standardization of sales operations across locations
3. Field Sales Support & Coordination
  • Support field sales teams with operational needs and coordination
  • Track agent/merchant onboarding and activation performance
  • Ensure timely resolution of operational issues impacting sales teams
4. Incentives & Performance Management
  • Support the design and administration of sales incentive programs
  • Track performance against targets and ensure accurate payout calculations
  • Provide insights to optimize incentive structures for better performance
5. Data Management & Systems Support
  • Maintain accurate sales and customer data within internal systems
  • Ensure data integrity and consistency across reporting platforms
  • Support the adoption and effective use of sales tools and CRM systems
6. Cross-Functional Collaboration
  • Work closely with Marketing, Product, Finance, and Operations teams
  • Support campaign execution, product launches, and market expansion initiatives
  • Act as a bridge between sales and other business units
Requirements & Qualifications
  • Bachelor’s degree in Business Administration, Economics, Finance, or related field
  • 3–6 years of experience in sales operations, business operations, or analytics roles
  • Experience in fintech, telecom, or fast-paced commercial environments is an advantage
  • Strong analytical skills with proficiency in Excel and data reporting tools
  • Familiarity with CRM systems and sales tracking tools
Key Skills & Competencies
  • Strong analytical and problem-solving skills
  • High attention to detail and data accuracy
  • Excellent organizational and multitasking ability
  • Strong communication and stakeholder management skills
  • Ability to work in a fast-paced, target-driven environment
  • Proactive mindset with a focus on continuous improvement
What Success Looks Like in This Role
  • Accurate and timely sales reporting and insights
  • Improved sales team productivity and efficiency
  • Well-structured and scalable sales processes
  • Increased visibility into performance and decision-making
  • Strong alignment between sales execution and business goals
Why Join PalmPay?
  • Opportunity to work in a high-growth fintech environment
  • Exposure to large-scale sales operations and expansion projects
  • Collaborative and performance-driven culture
  • Career growth and development opportunities
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