IT Officer
Dhaka, Bangladesh
Full Time
Entry Level
About Palmpay:
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to Bangladesh market. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills, and shop online. PalmPay provides exciting career opportunities to develop your skills in the fast-growing fintech sector, with the potential to make an impact globally.
Role Summary:
We are looking for a skilled Network Administrator to design, implement, and maintain network systems. You will be responsible for configuring routers, monitoring network performance, troubleshooting issues, and ensuring security through access controls, firewalls, and backups. The role also involves managing cloud-based servers, upgrading network systems, and maintaining IT asset tracking. The ideal candidate will ensure smooth network operations, safeguard information confidentiality, and work closely with vendors to improve infrastructure. Additional responsibilities may be assigned by management.
Job Responsibilities:
PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to Bangladesh market. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills, and shop online. PalmPay provides exciting career opportunities to develop your skills in the fast-growing fintech sector, with the potential to make an impact globally.
Role Summary:
We are looking for a skilled Network Administrator to design, implement, and maintain network systems. You will be responsible for configuring routers, monitoring network performance, troubleshooting issues, and ensuring security through access controls, firewalls, and backups. The role also involves managing cloud-based servers, upgrading network systems, and maintaining IT asset tracking. The ideal candidate will ensure smooth network operations, safeguard information confidentiality, and work closely with vendors to improve infrastructure. Additional responsibilities may be assigned by management.
Job Responsibilities:
- Establishes network specifications by conferring with Users; analyzing workflow, access, information, and security requirements.
- Designing router administration, including interface configuration and routing protocols;
- Install and configure software and hardware.
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to the vendor.
- Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
- Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
- Set up and monitor the on-site/cloud-based server and storage functions.
- Troubleshoot issues and outages.
- Ensure security through access controls, IP based CCTV system, backups, and firewalls.
- Protects the organization's value by keeping information confidential.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- IT asset management and tracking
- Any other responsibilities assigned by Management.
- At least 1 to 3 years of proven experience in IT support and network administration or similar role.
- Experience with databases, networks (LAN,WAN},and patch management.
- B.Sc. in CSE/ EEE/ ETE or equivalent from any reputed university.
- CCNA / MTCNA will get preference;
- Professional Certification: Professional certification (e.g. Microsoft Certification) is a plus.
- Call Center Management;
- IT service desk Management (on-site & Remote);
- Knowledge of system security (e.g. intrusion detection systems),data backup/recovery, etc;
- Familiarity with various operating systems and platforms;
- Resourcefulness and problem-solving aptitude;
- Excellent communication skills;
- Able to work under stress and team management
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