Field Retrieval Officer

Niger, Yobe, Sokoto, Nigeria
Contracted
Entry Level
Field Retrieval Officer
Location: Niger, Yobe, Sokoto
Contract Role
Salary- 80k basic, 20k transport and commission

Responsibilities
  • Conduct on-site visits to customers with overdue payments to collect outstanding installments.
  • Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
  • Verify customer information and update repayment status in the system promptly.
  • Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
  • Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
  • Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
  • Cooperate with risk control and customer service teams to improve repayment rates.
  • Maintain professional conduct and protect the company’s image during all field operations.
Requirements
  • Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
  • Highly communicative and persuasive, with strong negotiation skills
  • Resilient and result-driven, able to work under pressure and meet recovery targets
  • Good at conflict management and maintaining professionalism in difficult situations
  • Physically active and willing to work in the field, often covering different locations
  • Detail-oriented, ensuring proper documentation of customer interactions and recovery status
  • Ethical and compliant, operating strictly within approved recovery guidelines and procedures
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Human Check*