About PalmPay

Role Overview

Key Responsibilities

Learning Strategy & Program Development

• Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions.
• Develop and manage training calendars, ensuring alignment with business objectives and employee career paths.
• Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring).
• Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification.

Implementation & Delivery

• Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills.
• Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness.
• Support onboarding and orientation programs to accelerate new hire integration.

Talent & Leadership Development

• Drive career development initiatives, succession planning programs, and leadership pipeline building.
• Support performance management processes by linking learning interventions with performance outcomes.
• Manage mentoring and coaching initiatives across business units.

Monitoring & Evaluation

• Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys.
• Prepare periodic reports on talent development activities for HR leadership and senior management.
• Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud).

People Leadership & Collaboration

• Supervise a small team of training officers/administrators, ensuring efficiency in program delivery.
• Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy.
• Act as an internal advisor on talent and organizational development best practices.

Key Qualifications

Education & Experience

• Bachelor’s degree in human resources, Business Administration, Psychology, or related field (Master’s degree is an advantage).
• 5–7 years’ progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations.
• Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred.
• Proven track record of designing and implementing successful training programs.

Skills & Competencies

• Strong facilitation, coaching, and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Knowledge of e-learning platforms, LMS systems, and modern digital learning tools.
• Analytical mindset with the ability to measure training effectiveness and ROI.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong project management and organizational abilities.
• A growth mindset, with passion for people development and building learning cultures.

Key Performance Indicators (KPIs)

• % of training programs delivered vs. planned.
• Employee engagement and satisfaction with learning initiatives.
• Improvement in employee performance post-training.
• Leadership pipeline readiness and succession coverage.
• Cost-effectiveness and ROI of training interventions.
• Adoption and utilization rates of learning platforms.

Compensation & Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Career development opportunities, including certifications and global exposure.
• Dynamic and inclusive work environment in a fast-growing fintech.