About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Role Overview

The Admin Manager will lead and oversee all administrative functions of PalmPay Bangladesh, ensuring smooth daily operations, cost efficiency, and a well-managed workplace environment.

This role is responsible for end-to-end administration, including office management, vendor management, facilities, procurement coordination, employee services, and dormitory management. The position requires strong leadership, operational excellence, and the ability to manage multiple administrative functions in a fast-paced fintech environment.

Key Responsibilities

Administrative Operations Management

• Lead and manage all administrative operations across offices and business units in Bangladesh.
• Ensure smooth day-to-day office operations, including facilities, utilities, workspace management, and office services.
• Develop and implement administrative policies, SOPs, and process improvements.

Vendor & Procurement Management

• Oversee vendor sourcing, onboarding, negotiation, and performance management.
• Manage contracts, service-level agreements (SLAs), and vendor compliance.
• Ensure cost-effective procurement of office supplies, services, and operational requirements.
• Monitor vendor performance and ensure quality service delivery.

Facilities & Office Management

• Manage office infrastructure, maintenance, security, transportation, and logistics.
• Ensure a safe, clean, and efficient working environment for employees.
• Coordinate office expansion, relocation, and renovation projects when required.

Dormitory & Employee Support Management

• Oversee company dormitory operations, including accommodation allocation, maintenance, and vendor coordination.
• Ensure proper living standards, safety, and operational efficiency of dormitory facilities.
• Support employee welfare initiatives and administrative support services.

Budgeting & Cost Control

• Prepare and manage the administration budget.
• Monitor expenses and implement cost-control measures.
• Identify cost-saving opportunities without compromising service quality.

Team Leadership & Coordination

• Lead and manage the admin team, setting clear roles, KPIs, and performance expectations.
• Coordinate with HR, Finance, IT, and other departments to support business operations.
• Ensure timely execution of administrative support for business needs.

Compliance & Risk Management

• Ensure all administrative activities comply with company policies and local regulations.
• Maintain proper documentation for audit and compliance purposes.
• Manage risks related to facilities, vendors, and workplace operations.

Required Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Management, or a related field.
• Master’s degree is an added advantage.

Experience

• 7–10 years of experience in administration, office management, or facilities management.
• At least 2–3 years in a managerial or leadership role.
• Experience in fintech, telecom, multinational, or fast-growing organizations is preferred.
• Hands-on experience in vendor management, procurement coordination, and dormitory/facilities management is highly desirable.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent vendor negotiation and stakeholder management ability.
• Strong organizational and problem-solving skills.
• Good financial awareness for budgeting and cost control.
• High level of responsibility, integrity, and operational ownership.
• Ability to work in a fast-paced and dynamic environment.

Compensation & Benefits

• Competitive salary package
• Performance-based incentives
• Festival bonuses
• Mobile & internet allowance
• Career growth opportunities in a multinational fintech environment