Human Resources Manager

Lahore, Pakistan
Full Time
Human Resources
Manager/Supervisor
About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Position Overview
PalmPay is seeking an experienced and business-driven HR Manager to support our Pakistan operations. This role will play a critical leadership function in talent acquisition, compensation & benefits, and performance management, while partnering closely with business leaders to build scalable people systems in a fast-growing fintech environment.
Key Responsibilities
1. Talent Acquisition & Workforce Planning
  • Lead end-to-end recruitment across technical, business, operations, and support functions.
  • Develop targeted hiring strategies to support rapid business expansion in the Pakistan.
  • Manage recruitment vendors, job portals, and employer branding initiatives.
  • Ensure high-quality hiring, optimized time-to-fill, and strong candidate experience.
2. Compensation, Benefits & Performance Management
  • Design and manage competitive compensation and benefits frameworks aligned with local market benchmarks.
  • Lead annual salary reviews, incentive schemes, and performance-based bonus structures.
  • Drive performance management cycles, including goal setting, mid-year and annual reviews.
  • Partner with leadership to align rewards with performance and business outcomes.
3. HR Operations & Policy Management
  • Oversee end-to-end HR operations including onboarding, employee lifecycle management, and documentation.
  • Develop and update HR policies and SOPs in compliance with Pakistan labor laws and PalmPay standards.
  • Maintain accurate HR data, reports, and dashboards for management review.
4. Business Partnering & Leadership Support
  • Act as a trusted HR Business Partner to department heads and senior leadership.
  • Advise on organization design, manpower planning, and people strategy.
  • Support change management and organizational development initiatives.
5. Employee Relations & Compliance
  • Manage employee relations matters, disciplinary actions, and grievance handling.
  • Ensure compliance with local labor laws, statutory requirements, and internal policies.
  • Coordinate with external advisors, consultants, or authorities when required.
Required Qualifications & Experience
Education
  • Bachelor’s degree in Human Resources, Business Administration, Management, or a related field.
  • Master’s degree or professional HR certification is an advantage.
Experience
  • 7–12 years of progressive HR experience, with 3–5+ years in an HR Manager or Senior HR leadership role.
  • Strong, hands-on experience in recruitment, including high-volume and specialized hiring.
  • Proven expertise in compensation & benefits design and performance management systems.
  • Experience working in fintech, technology, financial services, or fast-growing multinational companies is highly preferred.
Skills & Competencies
  • Solid knowledge of Pakistan labor laws and HR best practices.
  • Strong stakeholder management and business partnering capabilities.
  • Excellent analytical, problem-solving, and decision-making skills.
  • High level of professionalism, integrity, and confidentiality.
  • Fluent in English with strong written and verbal communication skills.
  • Preferred in the Chinese language
Compensation & Benefits
  • Competitive salary
  • Statutory and company benefits
  • Career growth opportunities in a global fintech organization
  • Exposure to regional and international HR initiatives
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