Credit Operations Manager
Oregun, Lagos, Nigeria
Full Time
Manager/Supervisor
We are looking for a proactive Operations Manager who can drive customer acquisition efforts and ensure the smooth functioning of our operations. The ideal candidate will have a proven track record of implementing strategies to attract new customers and expand our client base while optimizing internal processes for efficiency.
Responsibilities:
- Develop and implement customer acquisition strategies to attract new clients and expand our market reach.
- Collaborate with the sales and marketing teams to identify target customer segments and develop tailored acquisition plans.
- Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
- Establish and maintain relationships with key stakeholders, including potential clients, industry partners, and referral sources.
- Lead efforts to enhance the customer experience and satisfaction to drive repeat business and referrals.
- Work closely with the product development team to align offerings with customer needs and preferences.
- Monitor and analyze customer acquisition metrics to track progress and identify areas for improvement.
- Develop and execute marketing campaigns and promotional activities to generate leads and convert prospects into customers.
- Provide training and support to sales and customer service teams to enhance their effectiveness in acquiring and retaining customers.
- Stay informed about industry trends, best practices, and emerging technologies to stay ahead of the competition.
Qualifications:
- Bachelor's degree in business administration, marketing, or related field (preferred).
- Proven experience in operations management with a focus on customer acquisition.
- Strong knowledge of customer acquisition strategies and techniques.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Proven leadership and team management abilities.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Detail-oriented with strong organizational skills.
- Ability to work under pressure and meet deadlines.
Responsibilities:
- Develop and implement customer acquisition strategies to attract new clients and expand our market reach.
- Collaborate with the sales and marketing teams to identify target customer segments and develop tailored acquisition plans.
- Analyze market trends and competitor activities to identify opportunities for growth and differentiation.
- Establish and maintain relationships with key stakeholders, including potential clients, industry partners, and referral sources.
- Lead efforts to enhance the customer experience and satisfaction to drive repeat business and referrals.
- Work closely with the product development team to align offerings with customer needs and preferences.
- Monitor and analyze customer acquisition metrics to track progress and identify areas for improvement.
- Develop and execute marketing campaigns and promotional activities to generate leads and convert prospects into customers.
- Provide training and support to sales and customer service teams to enhance their effectiveness in acquiring and retaining customers.
- Stay informed about industry trends, best practices, and emerging technologies to stay ahead of the competition.
Qualifications:
- Bachelor's degree in business administration, marketing, or related field (preferred).
- Proven experience in operations management with a focus on customer acquisition.
- Strong knowledge of customer acquisition strategies and techniques.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Proven leadership and team management abilities.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Detail-oriented with strong organizational skills.
- Ability to work under pressure and meet deadlines.
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